Shipping Policy

1. Overview

At Origo Packaging, we are committed to delivering your custom packaging orders safely, securely, and on time. This Shipping Policy explains our delivery options, timeframes, costs, and procedures for orders placed through our website at www.origopackaging.co.uk.

By placing an order with us, you agree to the shipping terms outlined in this policy.

2. Delivery Areas

2.1 United Kingdom

We deliver to all addresses within the United Kingdom, including:

• England
• Scotland
• Wales
• Northern Ireland

We also deliver to the Channel Islands and the Isle of Man. Additional shipping charges may apply for these locations.

2.2 International Shipping

 support@origopackaging.co.uk or call +44 7882 759557 for a custom quote if your delivery address is outside the UK.

International customers are responsible for:

• Any customs duties, taxes, or import fees
• Compliance with local import regulations
• Providing accurate customs documentation if required

3. Shipping Methods and Timeframes

3.1 Production Time

Before shipping, your order must go through our production process. Production time varies depending on:

• Product type and complexity
• Order quantity
• Customisation requirements
• Current production schedule
• Approval of design proofs

Typical production times:

Production time begins after you approve the design proof and we receive full payment.

3.2 Delivery Time

Delivery time is separate from production time and depends on your chosen shipping method:

Note: Delivery timeframes begin after production is complete. Total turnaround time = Production Time + Delivery Time.

3.3 Working Days

“Working Days” are defined as Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays will be processed on the next Working Day.

4. Shipping Costs

4.1 Calculated at Checkout

Shipping costs are calculated automatically at checkout based on:

• Delivery address (postcode)
• Total weight and dimensions of the order
• Selected shipping method
• Any applicable surcharges (e.g., remote areas, oversized items)

4.2 Free Shipping

We offer free standard delivery on orders over a specified threshold. The current free shipping threshold is displayed on our website and may change from time to time.

4.3 Remote Area Surcharges

Additional charges may apply for deliveries to:

• Scottish Highlands and Islands
• Northern Ireland
• Channel Islands
• Isle of Man
• Other remote UK postcodes

These surcharges will be calculated and displayed at checkout.

5. Order Tracking

5.1 Tracking Information

Once your order has been dispatched, we will send you a shipping confirmation email containing:

• Courier name and tracking number
• Estimated delivery date
• Link to track your parcel online

5.2 How to Track

You can track your order using:

• The tracking link in your shipping confirmation email
• The courier’s website directly
• Your account dashboard on our website

6. Delivery Procedures

6.1 Delivery Address

It is your responsibility to provide an accurate and complete delivery address at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

6.2 Receiving Your Order

• Someone must be available to receive the delivery during the courier’s operating hours
• For business addresses, please ensure the reception or mailroom is informed
• For residential addresses, consider providing a safe place instruction or neighbour preference

6.3 Failed Delivery Attempts

If the courier is unable to deliver your order:

• They will leave a calling card with instructions for redelivery or collection
• A second delivery attempt may be made automatically
• After multiple failed attempts, the parcel may be returned to us
• Additional delivery charges may apply for re-dispatch

6.4 Signature Requirements

Most orders require a signature upon delivery. For high-value orders, an adult signature (18+) may be required.

7. Risk and Title

7.1 Risk of Loss

Risk of loss for the products passes to you upon delivery to the courier. This means that once we hand your order to the shipping carrier, you bear the risk of loss or damage during transit.

7.2 Title

Title to the products passes to you upon full payment and delivery to the courier.

8. Damaged or Lost Shipments

8.1 Damaged in Transit

If your order arrives damaged:

1. Do not sign for the delivery without noting the damage on the courier’s device or paperwork
2. Take clear photographs of the damaged packaging and products
3. Contact us within 24 hours of delivery at support@origopackaging.co.uk
4. Provide your order number, photos, and a description of the damage

We will investigate the claim and, if confirmed, arrange a replacement at no extra cost.

8.2 Lost Shipments

If your order has not arrived within the expected timeframe:

1. Check the tracking information for any delivery updates or delays
2. Contact the courier directly using your tracking number
3. If the courier confirms the parcel is lost, contact us at support@origopackaging.co.uk
4. We will file a claim with the courier and arrange a replacement or refund

Note: We are not responsible for delays caused by courier services, customs clearance, weather conditions, or other events outside our control.

9. Delivery Issues and Disputes

9.1 Incorrect Address

If you provided an incorrect delivery address and the order has already been dispatched, we cannot redirect the parcel. You will need to:

• Contact the courier directly to attempt redirection (not guaranteed)
• Pay for re-delivery if the parcel is returned to us

9.2 Refused Delivery

If you refuse delivery of an order:

• The parcel will be returned to us
• We will contact you to confirm whether you want the order re-dispatched or refunded
• Shipping costs for the original and return delivery will be deducted from any refund

9.3 Partial Deliveries

For large orders, items may be shipped in multiple parcels. If you receive only part of your order:

• Check your shipping confirmation email for details of multiple parcels
• Allow an extra 1-2 Working Days for the remaining items to arrive
• Contact us if the remaining items do not arrive within 3 Working Days of the first delivery

10. Special Delivery Requirements

10.1 Pallet Deliveries

Large or bulky orders may be delivered on a pallet. Pallet deliveries require:

• A flat, hard-standing surface for unloading
• Access for a tail-lift lorry (where applicable)
• Someone available to sign for the delivery

10.2 Timed Deliveries

If you require delivery at a specific time or on a specific date, please contact us before placing your order. Additional charges may apply for timed or scheduled deliveries.

10.3 White Glove Service

For high-value or delicate orders, we can arrange a white glove delivery service upon request. Contact us for pricing and availability.

11. Contact Us

If you have any questions about our Shipping Policy or need assistance with a delivery, please contact us:

This Shipping Policy was last updated on 1 August 2026.