Privacy Policy

Last Updated: 1 August 2026

Effective Date: 1 August 2026

1. Introduction

Welcome to Origo Packaging (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website at origopackaging.co.uk or use our custom packaging services.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Origo Packaging is a UK-based custom packaging supplier. For the purposes of data protection law, we are the “data controller” of the personal information we collect from you.

Company Name	Origo Packaging
Website	www.origopackaging.co.uk
Email	support@origopackaging.co.uk
Phone	44 7882 75955
Address	27 Gilbert St, London, London, United Kingdom W1K 5HQ

3. Information We Collect

We collect personal information that you voluntarily provide to us, as well as data collected automatically when you use our website.

3.1 Information You Provide to Us

When you place an order, request a quote, create an account, or contact us, we may collect:

Identity Data: Full name, company name, job title
Contact Data: Email address, phone number, billing address, delivery address
Account Data: Username, password, account preferences
Financial Data: Payment card details, bank account information (processed securely by third-party payment providers)
Order Data: Product specifications, artwork files, design proofs, quantities, order history
Communication Data: Records of your correspondence with us, including live chat, emails, and phone calls
Marketing Preferences: Your preferences for receiving promotional communications

3.2 Information We Collect Automatically

When you visit our website, our servers automatically record certain information:

Technical Data: IP address, browser type and version, operating system, device type
Usage Data: Pages visited, time spent on pages, click patterns, referring/exit pages
Cookie Data: Information stored via cookies and similar tracking technologies (see Section 9)
Location Data: General geographic location derived from your IP address

3.3 Information from Third Parties

We may receive information about you from:

Payment processors (to confirm transactions)
Delivery and courier services (to confirm delivery)
Analytics providers (to help us improve our website)

4. How We Use Your Information

We use your personal data only for lawful purposes and where we have a valid legal basis to do so.

Purpose	Legal Basis
To process and fulfil your orders	Performance of a contract
To communicate with you about your order	Performance of a contract
To arrange delivery and shipping	Performance of a contract
To process payments	Performance of a contract
To send design proofs and obtain your approval	Performance of a contract
To respond to your enquiries and provide customer support	Legitimate interests
To send marketing communications (with your consent)	Consent
To improve our website, products, and services	Legitimate interests
To detect and prevent fraud	Legitimate interests / Legal obligation
To comply with legal and regulatory requirements	Legal obligation

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your data with trusted third parties who help us operate our business, including:

5.1 Service Providers

Payment Processors: To process your payments securely
Courier and Delivery Services: To deliver your orders (e.g., DPD, Royal Mail, DHL)
Printing and Production Partners: To manufacture your custom packaging
IT and Hosting Providers: To maintain our website and systems
Email and SMS Service Providers: To send order updates and marketing communications

5.2 Legal and Regulatory Bodies

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to:

Protect our rights, property, or safety
Protect the rights, property, or safety of our customers or others
Investigate fraud or illegal activity
Comply with legal obligations

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of the business assets. We will notify you of any such change in ownership or control of your personal data.

6. International Data Transfers

Some of our service providers may operate outside the United Kingdom. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO)
Adequacy decisions where the destination country has been deemed to provide an adequate level of data protection

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

SSL Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL (Secure Socket Layer) technology
Access Controls: Personal data is accessible only to authorised personnel who need it to perform their duties
Secure Servers: Our data is stored on secure servers with restricted access
Regular Security Reviews: We conduct regular assessments of our security practices and systems

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to doing everything reasonably possible to safeguard your data.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

Order Records: Retained for 6 years to comply with UK tax and accounting laws
Marketing Data: Retained until you withdraw your consent or unsubscribe
Account Information: Retained while your account is active; deleted upon request or after a period of inactivity
Communication Records: Retained for 2 years for customer service and dispute resolution purposes

After the retention period expires, your data will be securely deleted or anonymised.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

9.1 What Are Cookies?

Cookies are small text files stored on your device that help our website recognise you and remember your preferences.

9.2 Types of Cookies We Use

Type	Purpose
Essential Cookies	Required for the website to function (e.g., shopping cart, account login)
Functional Cookies	Remember your preferences (e.g., language, region)
Analytics Cookies	Help us understand how visitors interact with our website
Marketing Cookies	Used to deliver relevant advertisements and measure their effectiveness

9.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

For more information, please see our Cookie Policy.

10. SMS and Marketing Communications

10.1 SMS Consent

If you opt in to receive SMS updates from us:

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Your SMS opt-in data and consent status will not be shared with any third parties.
We may share SMS-related data with platform providers and phone companies solely for the purpose of delivering text messages to you.
Message and data rates may apply. Reply STOP to opt out at any time.

10.2 Email Marketing

With your consent, we may send you promotional emails about our products, special offers, and industry news. You can unsubscribe at any time by:

Clicking the “Unsubscribe” link in any marketing email
Contacting us at support@origopackaging.co.uk

11. Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your personal information:

Right	Description
Right to Access	Request a copy of the personal data we hold about you
Right to Rectification	Request correction of inaccurate or incomplete data
Right to Erasure	Request deletion of your personal data (“Right to be Forgotten”)
Right to Restrict Processing	Request that we limit how we use your data
Right to Data Portability	Request your data in a structured, machine-readable format
Right to Object	Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent	Withdraw consent at any time where processing is based on consent
Right to Complain	Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details in Section 14. We will respond within 30 days of receiving your request.

12. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete the information promptly.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media platforms, partner sites). We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will: